IT SUPPORT SPECIALIST - TRAINEESHIP (TRAINING SERVICES) (Full Time)


The aim of the programme is to provide learners with the skills, knowledge and competency in installing and maintaining core hardware and operating systems. Learners will acquire the knowledge and skills needed to install, configure and troubleshoot topologies, protocols and standards, network implementation and network support. The course will aim to develop learners technical ability, skills, attitudes, personal effectiveness and job seeking skills.

ENTRY REQUIREMENTS

  • Education: Applicants should have completed the Leaving Certificate. Basic knowledge of computer applications and the internet is a requirement for this programme.
  • Aptitude: Applicants must successfully complete the identified aptitude test for this Programme. Good verbal and written communication skills are desirable. or Candidates who have achieved certificates in all of the following: Web Page Design 2 - QQI and City & Guilds Using the Internet 2 - QQI and City & Guilds Microcomputer Systems Installation and Maintenance 2 - QQI
  • Previous Experience: Applicants should have experience of using computers and be familiar with the use of basic computer packages.

COURSE CONTENT

Title Award Awarding Body
Comptia A+ 220-902 CompTIA A+ (220-902) CompTIA
It Support Specialist Practical Application  
Induction  
Career Planning And Job Seeking Skills  
Comptia Cloud Essentials & Cloud Virtualisation Cloud Essentials (CLO-001) CompTIA
It Support Specialist Communications  
Network Mapping  
It Support Specialist Workplace Competence Schedule  
Comptia Network+ 2012 N10-006 CompTIA Network+ (N10-006) CompTIA
Comptia A+ 220-901 CompTIA A+ (220-901) CompTIA

LEARNING OUTCOMES

Explain the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking. Install and configure PC operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems Android and Apple iOS. Manage, maintain, troubleshoot, install and configure basic network infrastructure having studied networking concepts, network installation and configuration, network media and topologies, network management and network security. Install, configure and troubleshoot Windows Operating Systems using various windows Applications. Install and maintain core hardware and operating systems. Install, configure and troubleshoot topologies, protocols and standards and provide network implementation and network support services to the IT Support Sector. Understand what cloud computing means from a business and technical perspective, as well as what is involved in moving to and governing the cloud. See www.comptia.org for full details and latest exam versions. Create professional diagrams to simplify complex information with updated shapes, collaboration tools and data-linked diagrams. Communicate effectively within a team environment. Plan and achieve realistic work goals. Perform competently the tasks outlined in the Workplace Competency Schedule through applying the learing acquired during the period of off-the-job training.